Returns & Exchanges

At ACACIA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges on unworn, unwashed items with original tags and hygiene liners intact within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the pre-paid shipping label provided via email.

3

Package Your Items

Securely pack your items in the original mailer, ensuring all original ACACIA packaging and tags are included to maintain return eligibility.

4

Drop Off & Refund

Drop off your package at any authorized carrier location; your refund or store credit will be processed within 7-10 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing